The hotel industry is facing hard times. Hotel amenities and staff had to be decreased. Surprisingly though, costomer service marks are rising.
First, the jobs in the industry are becoming scarce. A simple measure for this are the employees themselves, showing more appreciation for keeping their jobs than they would have a few years ago. They are willing to work harder in their jobs, pampering their guests in ways they would have refused to do in in earlier years. Those who never refused, however, did not lose their jobs in the first place. Both employees and established programs pushing brand loyalty give an idea of how much effort is being put in keeping guests interested.
Second, the hotels denote fewer guests. By the end of the first week in May, a decrease of 14%, as opposed to last year’s rate, took place, reports Smith Travel Research. A lower number is presented by Pricewaterhouse: Their forecast of a 3.5% drop would still put the industry below its 1971 rate!
These numbers need comparison to the employment date of the same period. A report by the ADP denotes a drop of 8.3% from 1,955,300 to 1,793,900 for the time from June 2008 tp June 2009. The survey’s mostly larger or midsize organizations follow a current trend in the US by keeping a larger percentage of employees than their smaller rivals.
Consequently, hotel guests these days are very happy. This is not a surprise, now that not only are the staff working harder to please their customers needs, but also have the ratios changed, allowing more employees per guest. The third reason is the lower cost of 9.4%. The logical result is guests feeling like royalty in their own low priced castle!
Remember to pack chargers for your electrinic devices such as cell phone, iPod, GPS, alarm clock, and electronic games – in case you have kids. Sunglasses and bathing suit will also need to find a place in your luggage. That in mind, all you have to do is lay back and look forward to a refreshing holiday!
Chris Linch is an avid traveler and author. Chris spends most of his time providing sound advice and information to travelers. Chris has traveled all over the world and writes not only about his experiences, but how to save on travel. Chris also runs a money saving website where you can find Cheap Hotel Rates among other travel deals.
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